Terms and Conditions

Last updated: November 22th 2025

Welcome to Prisma Dental Costa Rica. These Terms and Conditions (“Terms”) govern your use of our website, services, communication channels, and any interaction you may have with our clinic. By accessing our website or using our services—including submitting forms, communicating with us by phone, SMS, WhatsApp, or email—you agree to comply with these Terms.

If you do not agree with these Terms, please discontinue use of our website and services.

1. About Prisma Dental

Prisma Dental is a dental health provider located in San José, Costa Rica. Our clinic offers dental consultations, treatments, patient coordination, and related services. Any reference to “we,” “us,” or “our” refers to Prisma Dental.

2. Use of Our Website

By using our website (https://prismadental.com), you agree that:

• You will not use the website for any unlawful purpose.

• You will not attempt to interfere with the website’s functionality, security, or accessibility.

• You will provide accurate and truthful information when submitting forms or contacting us.

All content on this site—including text, images, videos, trademarks, logos, and design—is the property of Prisma Dental or its licensors and may not be copied or distributed without permission.

3. Patient Communications

When you voluntarily submit your contact information through our website forms, email, phone, SMS, or WhatsApp, you consent to be contacted by Prisma Dental for purposes including:

• Appointment confirmations

• Follow-up inquiries

• Treatment information

• Customer service

• Patient coordination

We do not send marketing SMS messages unless you explicitly opt in through a separate marketing consent form.

Message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying STOP to any SMS message or contacting us at clinic@prismadental.com.

4. SMS / Toll-Free Number Policy

By providing your mobile number, you acknowledge and agree that:

• You are the owner or authorized user of the phone number provided.

• You consent to receive SMS communications related to your inquiry or appointment.

• Message frequency may vary depending on your interaction with the clinic.

• Opt-out is available at any time by replying STOP.

Prisma Dental does not sell or share your phone number with third parties for marketing purposes.

5. Appointment Requests & Medical Information

Submitting an appointment request or contacting us does not create a doctor–patient relationship.
A formal relationship is established only after:

1. A licensed clinician reviews your case

2. You agree to recommended treatment

3. You formally schedule and attend your appointment

Medical evaluations, diagnoses, or treatment plans provided online or through messaging systems are informational and not a substitute for an in-person consultation.

6. Website Content & Accuracy

We strive to ensure all website information is accurate and updated; however:

• Treatment results may vary from patient to patient.

• Prices, promotions, and availability may change without notice.

• Any images or testimonials may represent individual experiences, not guaranteed results.

We are not liable for any reliance you place on website content without consulting a clinician.

7. Third-Party Links

Our website may include links to third-party sites.
Prisma Dental is not responsible for:

• External content

• Practices of third-party services

• Data collection or privacy policies of external websites

You access those links at your own risk.

8. Privacy & Data Protection

Your personal data is processed according to our Privacy Policy, available at:

https://prismadental.com/privacy-policy/

This includes data collected via:

• Website forms

• Emails

• Phone calls

• SMS/text messaging

• WhatsApp

• In-clinic interactions

We comply with applicable Costa Rican data protection laws (Ley 8968) and international privacy best practices.

9. Limitation of Liability

Prisma Dental is not liable for:

• Website downtime, delays, or errors

• Losses arising from misuse of our site

• Issues caused by third-party providers (hosting, SMS carriers, etc.)

• Unauthorized access to your communications if your device is compromised

To the maximum extent permitted by law, our liability is limited to the amount paid for the specific service in question.

10. Intellectual Property

All content on our website—including logos, images, text, trademarks, and designs—belongs to Prisma Dental.
You may not use, reproduce, or modify any materials without written permission.

11. Changes to These Terms

We may update these Terms at any time.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the website constitutes your acceptance of the revised Terms.

12. Contact Information

For questions or concerns regarding these Terms & Conditions, please contact us:

Prisma Dental Costa Rica
300M East of Plaza Mayor, 3rd floor
San José, Costa Rica
Email: clinic@prismadental.com
Phone: +506 2291-5151